Ughhh! I've absolutely had it with Cutesygirl! For all they fucking care, they just LOST A CUSTOMER in me. So here's the deal...I had placed an order with them awhile ago. I bought wedges, flip-flops and a dress. However, as time progressed I noticed that I was not sent any Tracking # via e-mail (which usually is sent when you order on-line). So I e-mailed their Customer Service to inquire about being provided with my Tracking #, since I don't have it shipped to my home but to my bf's house, instead. I wanted to know exactly which day I should drop by his house to pick up my shipment. So, Jaclene (one of their Customer Service reps) wrote me back saying that it was sent to my e-mail and that did I bother to check my "Spam" inbox. Ummm....HELLLO?!!?? I'm very meticulous when I order things on-line. I check my e-mail RIGHT AWAY to get my Tracking # so that I can determine which day to drop by the bf's to get my shit. So I was already peeved when I got her e-mail, asking me that dumb question. OF COURSE I CHECKED! My inbox was more empty than a blonde bimbo's head!
Ok, so fast forward...I finally receive my box from them. So excitedly, I rushed to tear that box into pieces so that I could "try on" all of my new merchandise. It was all good in the beginning but when I reached to slip my feet into the "Bamboo Marisol Wedges" (which ought to have been the highlight, since that is even the ONLY reason I even bothered to place an order...those wedges were the only thing I wanted. I only got the other shit to get the $50 FREE shipping, which is in and of itself a scam). I noticed something odd. The wires on the butterfly was majorly pinching into my feet. Like, PAINFULLY SO!!! I stumbled around on my wedges to test-run by walking back and forth across my foyer hallway floor, and the pain only began to intensify even more so. On my left foot was a bloody gash. Pissed off, I took the wedges off of my feet and ran to my laptop to conjure up an e-mail to this Jaclene girl. I sent that last Saturday!! And to date, I STILL HAVE not received a response from her!! What SHITTY CUSTOMER SERVICE IS THAT, HUH??!!!! I even forwarded that same e-mail I had sent her that day AGAIN this week, just in case for some reason, she never got it? But still....NOTHING.
So I did what I had dreaded from the very beginning. I hauled ass onto the phone to contact them verbally....ONLY TO BE PUT ON HOLD TWICE for 20 minutes in duration each time!! I'm soooo beyond FUCKING PISSED. After finally reaching HUMAN contact (instead of that annoying dumb machine voice shit they play over and over and over again...I thought I was going to pull my fuckin' hair out!! What's the motherfucking point of having a Customer Service department, if you don't even live up to the whole point of being a "Customer Service" company?!!??)....their Customer Service rep, Sharon, tells me that "unfortunately" I will need to take a picture of the shoes, and send it to them, blah blah blah...HELLO?!! I only have 14 fucking days to resolve this for a refund and by doing this, I feel as though they are truly trying to delay the process so that in the fucking end, I won't be able to return it. The reason why I haven't sent the wedges back is because WHY THE FUCK SHOULD I SEND IT BACK & HAVE TO PAY (OUTTA MY POCKET) the S&H fees when they should just send me a "return UPS or FedEx Label". It's not like I"m trying to scam them out of this. I really wanted this issue to be resolved. I'm the customer, they're the company providing me with my goods------shouldn't a customer's complaint be resolved?????????
I'm soooo fucking pissed. I'm just going to end up throwing those fucking shoes away. I don't have time to play Cutesygirl's fucking games. In the end, I will have wasted all of my time and patience and money only to be told that ha, my 14-days are already up. Sorry, keep those shoes that fucking puts little gashes onto the side of your feet every single time you wear them! CUTESYGIRL CAN SUCK MY NUTS. The truth is that I only ordered from them (straying away from my GoJane) because I saw all of these YOUTUBE beauty guru's promote them on their own YouTube channel. I should have known that OF COURSE THESE GIRLS ARE GOING TO RAVE AND RAVE about Cutesygirl. Hell, if you gave me FREE SHIT (even if they were shitty quality, which is how most of the items on that site is really like anyway), I'd be raving, too. It's not coming out of my bank account, right?!!
I never really even sat down and researched about the company. What a fucking idiot I am!! *facepalm* But still, this doesn't mean that I deserved to go through this frustrating ordeal!!!
From now on, I'm just going to stick to GoJane. Hell, even AMICLUBWEAR is better than Cutesygirl!!!! End rant.